AllHealth Network
  • Castle Rock, CO, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 20 Days of PTO, 7 Company Holidays


AllHealth Network is growing! We are seeking motivated individuals to be a part of our Team in the Full-Time position of Support Staff supporting our Outpatient Child & Family Clinic in Castle Rock, CO. The Support Staff will assist in performing administrative support tasks and coordinating office practice, including front desk duties.  If you are passionate about what you do and want to make a difference, please apply!

Founded in 1955, AllHealth Network provides professional, culturally inclusive mental health and substance abuse services, including outpatient services such as individual, family, marital and group counseling and psychiatry plus a full range of specialized programs including an acute treatment unit, program for those with severe and persistent mental illness, and more.

This position is eligible to enroll in our Competitive Benefit package. 

 

Support Staff

 

Position Summary:

Across the organization assistance in performing administrative support tasks and coordinating office practice, including front desk duties. Some evening and/or early morning hours may be required.

 

Qualifications:

Education:

High school diploma or equivalent with specific training in business/secretarial sciences.

 

Experience:

Minimum of one year of office experience. Data entry and word processing knowledge is required.

 

Skills:

Typing at 50 wpm, 10-key calculator by touch, and filing. Familiarity with  multiple line telephone system, voice mail, copiers, and fax machines. Computer literacy required.

 

Other:

Ability to lift equipment and supplies up to 15 lbs.

 

Responsibilities:

  1. Greet clients and visitors in a prompt, courteous manner. Assist client with the check-in process; check the client Snapshot for any comments or requests and follow-up on with required action steps. Request and collect co-pays and provide payment/check-in receipts.  
  2. For clients that are new to ADMHN services, give client the appropriate Intake Packet as needed and check forms after client has completed them to make certain they are complete with signatures, dates, etc. Assist clients with completing forms as needed. Check Medicaid coverage for walk in clients.
  3. Answer telephone calls, write and/or e mail messages, and provide detailed responses to requests for information and services. Ensure front desk has coverage during crucial business hours as directed by supervisor/manager
  4. Maintain positive working relationships with clients, peers, other agencies, and the general public.
  5. Perform clerical duties to include mail distribution, organizing work area and reception area, name look-up, filing, and announcing client appointments to clinicians. Maintain a clean and safe working environment. Order and re-stock literature and other flyers and pamphlets from the marketing department. Keep bulletin boards full of current information for staff and clients.
  6. Complete all required data entry, printing, photocopying, and tracking according to established timelines. Data entry includes, but is not limited to, intake paperwork, creating and deleting snapshot comments, and scheduling follow up appointments for clinicians (utilization of universal scheduling). Printing and photocopying includes, but is not limited to, intake paperwork, client identification cards, insurance cards, and client accounts receivable information (entering data and printing out receipts for co pays). Tracking includes, but is not limited to, group room/office availability.  
  7. Organize and maintain office materials to include notifying supervisor/manager and/or staff responsible for ordering supplies.
  8. Accurately maintain cash drawer. Ensure that deposits are completed daily and locked in a secure location when closing the office. All deposits are sent to business office once daily. Maintain cash bag in/out slip. Follow protocol for opening/closing and cash drawer maintenance.
  9. Compose and type routine correspondence and reports as requested.
  10. Must complete all required paperwork accurately, completely, legibly, and by established timelines.
  11. Expected to follow all AllHealth Network policies and procedures applicable to this position, including those related to confidentiality, release of information, and record keeping.
  12. Conduct direct line of sight monitoring for collection of urine samples from clients of the same sex. Utilize universal precautions as directed. Complete all applicable data entry and tracking as directed by UA coordinator and supervisor/manager.
  13. Notify supervisor/manager of scheduling needs and/or requests in a timely manner in order to ensure adequate office coverage. Contact supervisor/manager by phone to notify of illness or emergency situation that prohibits employee from working scheduled shift. Receive approval for time off from supervisor/manager.
  14. May provide coverage to other AllHealth Network offices or positions as assigned by supervisor/manager.
  15. Complete other duties as assigned by supervisor/manager.

 

 

EOE D/V/F/M

AllHealth Network
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