AllHealth Network
  • Englewood, CO, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 20 Days of PTO, 7 Company Holidays


AllHealth Network is seeking a motivated individual to be a part of our Information Services team in the FULL-TIME position of Helpdesk Technical Support Analyst II to work in our Englewood, CO office. If you are passionate about what you do and want to make a difference, please apply.

 

Founded in 1955, AllHealth Network provides professional, culturally inclusive mental health and substance abuse services, including outpatient services such as individual, family, marital and group counseling and psychiatry plus a full range of specialized programs including an acute treatment unit, program for those with severe and persistent mental illness, and more.

 

Helpdesk Technical Support Analyst II

 

 

 

Position Summary:

The Tech Support Analyst II is responsible for providing excellent customer service support to our centers and remote users, providing system guidance and troubleshooting resolution for all Network staff members.

 

Qualifications:

  1. Associates degree (AA) or equivalent from a two year college or technical school.
  2. Minimum of 3-5 years of experience in most of the following areas:
    1. Knowledge of Microsoft Office suite; Virtual Server implementation, management and best practices; General environment hardware management, PC repair and modifications; Experience troubleshooting and resolving hardware and software issues; Troubleshoot wired/wireless network and Internet connectivity issues; Diagnose and correct problems with printers or multi-functional devices; Provide technical training and/or assistance to end users; Third-party infrastructure solutions including back-up, document management, collaboration, security, antivirus/anti-malware systems, cloud services, etc.; physical and network security; User desktop support; Disaster recovery.

 

Responsibilities:

  1. Image Laptops using PXE boot and SCCM
  2. Manage user and Computers on active directory
  3. Manager user and groups on Exchange 2013
  4. Support issues related to SmartCare
  5. Resolve Tier 1 and Tier 2 level tickets
  6. Escalate tickets to appropriate escalation queue when needed
  7. User SCCM to remote assist users
  8. Skype for business manage users
  9. Encryption of laptops using Bitlocker or Dell HDD password
  10. AVAYA add and remove users
  11. Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.)
  12. Troubleshoot desktop applications.
  13. Manage iMonnit
  14. Onboard new staff
  15. Off board Staff
  16. Enforcing rules of our HIPAA-compliant security policies and standards
  17. On call over Weekends
  18. IPad and android troubleshoot
  19.  Troubleshoot wireless issues (users)
  20. Troubleshoot and repair Laptops
  21. Troubleshoot and repair Desktops
  22. Maintain documentation for procedures and processes as well as maintenance logs and equipment
  23. Working knowledge of a range of software and hardware diagnostic tools
  24. Knowledge of Microsoft Server 2008/2008r2/2012/2012r2
  25. Knowledge of Group Policy Objects
  26. Experience working with physical and virtual servers
  27. Move computers, printer, phones etc...
  28. Demonstrable experience making non-technical users comfortable with technology concepts
  29. Ability to effectively configure, support, and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment
  30. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements

 

AllHealth Network
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